When contacting Axiell Support you might be asked for details about your version of EMu, such as host name, service number, client and server version numbers. To view identification information:
- Select File>About from the Ribbon in any module
-OR-
- Right-click the Command Centre and select About from the menu that displays:
Use the Copy to Clipboard button to copy connection and settings information to the Windows clipboard, from where it can be pasted into emails and support tickets, etc.
Sample connection and settings information
[Client Information]
Client Version: 6.2 (2004171)
Application Name: EMu (Museum)
Application Path: C:\Program Files (x86)\KESoftware\EMu (Museum)\emu.exe
Cache Path: C:\Users\Gerard\AppData\Local\KESoftware\Cache
[Operating System Information]
Version: Windows 10 (Version 10.0, Build 18362, 64-bit Edition)
User Default Locale: en-AU
[Server Information]
Server Version: 6.1 (2001021)
Server Path: /home/ke/emu/doc-museum-master
Server Media Path: /home/ke/emu/doc-museum-master/multimedia
[Texpress Information]
Texpress Version: 9.0.19
TexAPI Version: 6.0.013
Uname: Linux doc.melbourne.axiell.com 2.6.9-103.EL.xs6.2.0.68xenU #1 SMP Sat May 25 13:33:39 EDT 2013 i686 i686 i386 GNU/Linux
[Connection Information]
Host: doc.melbourne.axiell.com
User: emu
Group: Admin
Service: 20007
[Language Information]
Prompt Language: 0
Data Language: -1
Language List: 0;1;12
Language Delimiter: ;:;
[Format Settings]
Date Separator: /
Decimal Separator: .
List Separator: ,
Short Date Format: dd/MM/yyyy
